Terms & Conditions

1. Agreement to Terms

By accessing or using this website, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use the website. These terms apply to all visitors, users, and customers.

2. Products and Services

We offer the following:

• Digital products: Notion templates and associated guides, delivered electronically.
• AI engineering and integration: Custom Claude API agents, multi-agent systems, WhatsApp automation, and AI-powered application development.
• Web development: Full-stack Next.js applications, database architecture, and production deployment.
• Business automation: Workflow automation, WhatsApp business integrations, and reporting pipelines.
• Fractional AI advisory: Monthly AI strategy, prototyping, and advisory services embedded in client teams.

All prices are displayed in South African Rand (ZAR). Consulting and service fees are exclusive of VAT unless explicitly stated otherwise. Product and service descriptions, pricing, and availability are subject to change without prior notice.

3. Orders and Payment

All payments are processed securely by PayFast (DPO PayGate (Pty) Ltd), a South African payment service provider. We accept the payment methods offered by PayFast including credit/debit cards, EFT, and Instant EFT.

An order is confirmed once payment has been successfully processed. You will receive a confirmation email with your download link or access instructions.

We do not store your card or banking details. All payment data is handled exclusively by PayFast on their PCI DSS-compliant servers.

4. Delivery of Digital Products

Digital products (Notion templates) are delivered electronically. Upon successful payment, you will receive:

• A confirmation email with a secure download link; and/or
• A link to duplicate the Notion template directly to your Notion workspace.

Delivery is typically immediate but may take up to 24 hours in the event of technical delays. If you do not receive your product within 24 hours, please contact us at hello@creativelynanda.co.za.

4b. Consulting and Service Engagements

Where we are engaged to provide consulting, AI engineering, web development, or business automation services:

• The scope of work, deliverables, timeline, and fee structure will be agreed in writing (via a proposal or Statement of Work) before work commences.
• A deposit (typically 50% of the project fee) is required to secure a project start date. Deposits are non-refundable once work has commenced, except where Mirembe Muse (Pty) Ltd fails to deliver the agreed services.
• The remaining balance is payable on delivery of the agreed deliverables or at agreed project milestones.
• Retainer (monthly) engagements are billed at the start of each month and are cancellable with 30 days' written notice.
• Work will not commence and deliverables will not be released until payment has cleared.

5. Intellectual Property

All content on this website — including text, designs, code, images, poetry, and digital products — is the intellectual property of Mirembe Muse (Pty) Ltd and is protected under South African copyright law and applicable international treaties.

Digital product licence: When you purchase a Notion template, you receive a personal, non-exclusive, non-transferable licence to use the template for your own personal or business purposes. You may not resell, redistribute, sublicense, or share the template with third parties.

Custom development work: Intellectual property in custom-built software, code, and systems developed under a consulting engagement vests in the client upon receipt of full payment, unless otherwise agreed in writing. Until full payment is received, all IP remains the property of Mirembe Muse (Pty) Ltd. We retain the right to reference completed work in our portfolio unless a written non-disclosure agreement is in place.

Portfolio and website content: You may not reproduce, copy, or republish any content from this website without our prior written permission.

6. Acceptable Use

You agree not to:

• Use the website for any unlawful purpose or in violation of any South African law.
• Attempt to gain unauthorised access to any part of the website or its infrastructure.
• Transmit any malicious code, spam, or harmful content.
• Impersonate any person or misrepresent your affiliation with any entity.
• Use automated tools to scrape, copy, or index content without permission.

7. Consumer Rights (CPA)

In accordance with the Consumer Protection Act, No. 68 of 2008:

• You have the right to receive goods and services that are safe, of good quality, and fit for purpose.
• Product descriptions on this website are accurate to the best of our knowledge.
• You have the right to fair, honest, and transparent pricing.

Please refer to our Refund Policy for details on returns and cooling-off rights.

8. Cooling-Off Period (ECT Act, Section 44)

Under Section 44 of the Electronic Communications and Transactions Act, No. 25 of 2002, consumers who purchase goods or services through a website as a result of direct marketing have the right to cancel the transaction within 7 days without penalty, provided the goods have not been used or consumed.

For digital products (Notion templates), the cooling-off right may not apply once the template has been accessed or downloaded, as the content has been consumed. See our Refund Policy for full details.

9. Disclaimer and Limitation of Liability

This website and its content are provided on an "as is" basis. To the maximum extent permitted by South African law, Mirembe Muse (Pty) Ltd excludes all warranties, express or implied, regarding the website and its content.

We will not be liable for any direct, indirect, incidental, or consequential loss arising from your use of the website or any digital product, except where liability cannot be excluded under the CPA or other applicable law.

Our total liability to you for any claim arising from your purchase will not exceed the amount you paid for the product in question.

10. Third-Party Links

This website may contain links to third-party websites (including GitHub, Vercel deployments, and Notion). These links are provided for convenience only. We are not responsible for the content, accuracy, or privacy practices of any linked website.

11. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from these terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of South Africa.

12. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. The effective date will be updated accordingly. Continued use of the website after changes constitutes acceptance of the revised terms.